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Frequently Asked Question

If you encounter an issue with the shipping of your order (e.g., order on hold, undelivered order, order marked as delivered but not actually received, etc.), please contact us at [email protected] specifying your order number.

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If you placed an order on our website and received damaged glasses, if your Okkia broke or was damaged after the purchase, or if you bought damaged glasses from a retailer, please write to [email protected] specifying the following information:

  • Order number or the name of the store where the purchase was made;
  • Purchase date;
  • Photo of the damaged glasses.
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If you received different glasses from what you ordered, send an email to [email protected] with

  • Order number
  • Photo of the glasses received
  • Name and code of the missing item if the order consists of multiple items.
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If you selected the wrong diopter or color for the glasses or if the shipping address is incorrect, send an email to [email protected] specifying the desired glasses with the correct diopter/color or the correct and complete shipping address, including street, house number, postal code, city, and province.

If your order has not yet been processed for shipping, we will be able to accept and proceed with the requested modification."

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We recommend consulting the Store Locator section on our website, selecting the country you are looking for: https://www.okkia.it/our-stores
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You can get a 10% discount code by subscribing to the newsletter.
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It is important to check that the email has not arrived in spam. After that, you need to confirm your subscription to the newsletter and, only after confirming, you will receive another email with the discount code (Also check the spam folder).
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When your order is picked up, you will receive an email to track your shipment.
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Delivery times are usually in 5 working days. We do not ship on weekends and holidays.
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No, for foreign countries we do not accept cash on delivery among the accepted payment methods.
 

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We advise you to click on the "Notify me when it's back in stock" button in the relevant product sheet of the desired eyewear.
You will receive an email notification when the glasses are back in stock.
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Some of our customers have done this in the past, but it is always better to consult your trusted optician before proceeding with the purchase of glasses.
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In each product sheet you can find in the photo gallery an image with the relative measurements of the glasses you are looking for.
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Yes, a two-year warranty is provided.
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Customer support is available on working days from Monday to Friday during the following hours: 9:00 AM - 1:00 PM / 2:00 PM - 6:00 PM.

Not available on holidays.

 
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You must fill out the form found at the link https://www.okkia.it/become-a-reseller.
You will be contacted later and as soon as possible by our sales representative.
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Yes, you can pay in three monthly installments of the same amount using the Paypal Pay in 3 Installments option. The first installment will be charged at the time of purchase, while the others will be charged in the two following months. Paypal will notify you in advance before proceeding with the charges. Paypal - Pay in 3 Installments is a completely free service, provided that the installments are paid by the due date. In case one or more installments are not paid by the set date, a late payment fee will be charged.
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The return must always be communicated by email to [email protected] specifying the following information:

  • Order number
  • Reason for the return
  • Glasses to be returned
  • Photo of the glasses to be sent for the return (no photo of the packaging)

Afterwards, you will receive the information to correctly execute the return.

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